Shipping policy

Shipping Policy

Effective Date: June 4, 2025

Thank you for shopping with Timemore.

This Shipping Policy outlines our shipping procedures, delivery timelines, and related information for orders placed through our website.

Shipping Destinations

We currently ship to the following countries:

  • Australia

  • New Zealand

At this time, we do not accept orders for delivery outside these countries.

Order Processing Time

All orders are processed within 2–5 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Time

Once your order has been processed and dispatched, estimated delivery times are:

Destination Estimated Delivery Time
Australia 2–10 business days
New Zealand 4–10 business days

Actual delivery times may vary depending on:

  • Delivery location;

  • Carrier operations;

  • Weather conditions;

  • Peak shopping seasons;

  • Customs or regulatory delays (if applicable).

Shipping Fees

We offer shipping on all orders within Australia and New Zealand.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Shipment confirmation;

  • Tracking number;

  • Tracking link.

You can use the tracking information to monitor the progress of your shipment.

If you do not receive a tracking email within 14 days of placing your order, please contact us at hello@timemore.com.

Fulfillment Center

All orders are shipped from our fulfillment center located in Sydney, Australia.

Our warehouse does not process or dispatch orders on weekends or public holidays.

Delivery Delays

While we make every effort to ensure timely delivery, shipping timelines are estimates only and are not guaranteed.

Delays may occur due to circumstances beyond our control, including but not limited to:

  • Severe weather;

  • Carrier disruptions;

  • Public holidays;

  • Natural disasters;

  • Customs inspections;

  • High-volume shipping periods.

Timemore is not responsible for delays caused by shipping carriers or events outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect shipping address is provided and the order has already been shipped, we may not be able to modify or redirect the shipment.

Any additional shipping costs resulting from incorrect address information may be the responsibility of the customer.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

hello@timemore.com

Please include:

  • Your order number;

  • Photos of the package and product (if damaged);

  • Any relevant delivery information.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Contact Information

Company Name
TIMEMORE COFFEE SINGAPORE PTE. LTD.

Registered Address
22 Sin Ming Lane #06-76 Midview City
Singapore 573969
Singapore

Business Office Address
Unit 803-804, Phase 1 New Bund Oriental Plaza
No. 512 Haiyang West Road
Pudong, Shanghai
China

Customer Service Email
hello@timemore.com

For any shipping-related questions, please contact our customer support team.