Terms of Service

Terms of Service

Effective Date: June 4, 2025

OVERVIEW

This website is operated by TIMEMORE COFFEE SINGAPORE PTE. LTD. Throughout the site, the terms “Timemore”, “we”, “us”, and “our” refer to TIMEMORE COFFEE SINGAPORE PTE. LTD.

Timemore provides this website, including all information, tools, products, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the website, including without limitation browsers, customers, merchants, vendors, and contributors of content.

If you do not agree to all the terms and conditions of these Terms of Service, you may not access the website or use any services.

COMPANY INFORMATION

Legal Entity

TIMEMORE COFFEE SINGAPORE PTE. LTD.

Registered Address

22 Sin Ming Lane #06-76 Midview City
Singapore 573969
Singapore

Business Office Address

Unit 803-804, Phase 1 New Bund Oriental Plaza
No. 512 Haiyang West Road
Pudong, Shanghai
China

Customer Service Email

hello@timemore.com

Supported Markets

Australia and New Zealand

SECTION 1 – ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your jurisdiction of residence or that you have obtained the consent of a parent or legal guardian.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using the Service.

You must not transmit any malicious code, viruses, worms, or other harmful software.

Any breach of these Terms may result in suspension or termination of access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that information you submit (excluding payment information) may be transferred over various networks and adapted to technical requirements of connected systems.

Payment information is encrypted and processed through secure third-party payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written consent.

SECTION 3 – ACCURACY OF INFORMATION

We strive to ensure that information presented on this website is accurate and current. However, we do not guarantee that all information is complete, accurate, or up to date at all times.

Information provided on this website is for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.

We reserve the right to modify website content at any time without prior notice.

SECTION 4 – PRODUCTS, PRICING, AND AVAILABILITY

Prices and product availability are subject to change without notice.

We reserve the right to:

  • Modify or discontinue products;

  • Limit product quantities;

  • Refuse orders where permitted by law;

  • Correct pricing or product description errors.

We make reasonable efforts to display product images and colors accurately; however, actual colors may vary depending on your device and display settings.

SECTION 5 – ORDERS AND BILLING

We reserve the right to refuse, cancel, or limit any order.

We may limit quantities purchased per customer, household, account, payment method, or shipping address.

You agree to provide accurate and complete billing and shipping information and to promptly update any changes.

If we cancel or modify an order, we may attempt to notify you using the contact information provided at checkout.

SECTION 6 – SHIPPING, RETURNS, AND REFUNDS

Shipping, returns, exchanges, and refunds are governed by our separate policies:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

By placing an order, you agree to these policies as published on our website.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools and services over which we have no control.

Such tools are provided on an “as is” and “as available” basis without warranties of any kind.

Your use of third-party tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, products, or services offered by third-party websites.

You should review their policies before engaging in any transaction.

SECTION 9 – USER SUBMISSIONS

If you submit feedback, suggestions, ideas, reviews, comments, or other materials to us, you grant us a non-exclusive, royalty-free, worldwide right to use, reproduce, modify, publish, and distribute such content.

You agree that any content you submit:

  • Does not violate any law;

  • Does not infringe any third-party rights;

  • Is not defamatory, offensive, fraudulent, or misleading;

  • Does not contain malware or harmful code.

You remain solely responsible for the content you submit.

SECTION 10 – PRIVACY

Your submission of personal information is governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how we collect, use, and protect your personal data.

SECTION 11 – ERRORS AND OMISSIONS

Occasionally there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping information, or availability.

We reserve the right to correct such errors and to cancel or modify orders affected by inaccurate information.

SECTION 12 – PROHIBITED USES

You may not use this website:

  • For unlawful purposes;

  • To violate intellectual property rights;

  • To transmit malware or harmful code;

  • To collect personal information of others without authorization;

  • To engage in fraud, phishing, spam, scraping, or similar activities;

  • To interfere with website security or operation.

Violation of these provisions may result in termination of access to the Service.

SECTION 13 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Service and all products provided through the Service are supplied on an “as is” and “as available” basis.

We do not guarantee that:

  • The Service will be uninterrupted;

  • The Service will be error-free;

  • Results obtained from the Service will be accurate or reliable.

Except as expressly required by applicable law, we disclaim all warranties, whether express or implied.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Timemore shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by you for the applicable order giving rise to the claim.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Timemore, its directors, officers, employees, affiliates, contractors, and service providers from any claim, liability, damages, losses, or expenses arising from:

  • Your breach of these Terms;

  • Your misuse of the Service;

  • Your violation of any applicable law or third-party rights.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 17 – TERMINATION

These Terms remain effective until terminated by either you or us.

We may suspend or terminate access to the Service if we reasonably believe you have violated these Terms.

Termination shall not affect rights or obligations accrued prior to termination.

SECTION 18 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Singapore, except where applicable consumer protection laws provide otherwise.

SECTION 19 – CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes become effective immediately upon posting on this page.

Your continued use of the website following any updates constitutes acceptance of the revised Terms.

SECTION 20 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

TIMEMORE COFFEE SINGAPORE PTE. LTD.

Registered Address
22 Sin Ming Lane #06-76 Midview City
Singapore 573969
Singapore

Business Office Address
Unit 803-804, Phase 1 New Bund Oriental Plaza
No. 512 Haiyang West Road
Pudong, Shanghai
China

Customer Service Email
hello@timemore.com

Office Hours
Monday – Friday
10:00 AM – 7:00 PM (UTC+8)