Contact Us

Customer Support

For any questions regarding your order, products, shipping, returns, warranty support or after-sales service, please contact our customer support team.

Email:
hello@timemoreau.com

Phone:
+65 8222 7398

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (AEST)

We aim to respond to all enquiries within 1–2 business days.

Website Operator

This website is operated by:

TIMEMORE COFFEE SINGAPORE PTE. LTD.

UEN: 201231081N

Registered Address:
22 Sin Ming Lane #06-76
Midview City
Singapore 573969
Singapore

TIMEMORE COFFEE SINGAPORE PTE. LTD. operates timemoreau.com as the official TIMEMORE online store serving customers in Australia.

Return Address (Australia)

For approved returns, please contact our customer support team first to obtain return authorization and return instructions.

Return Address:

4PX RE AUSYDA 951248
Block G2, 391 Park Road
Regents Park NSW 2143
Australia

Please do not send products to the return address before receiving confirmation from our customer support team.

Australian Online Store

Through timemoreau.com, Australian customers can purchase genuine TIMEMORE products with prices displayed in Australian dollars and receive order tracking, customer support, returns and warranty services according to our published policies.

All products sold through this website are genuine TIMEMORE products supplied through official TIMEMORE channels.

Orders placed through timemoreau.com are processed and supported by, or on behalf of:

TIMEMORE COFFEE SINGAPORE PTE. LTD.

Our Relationship with timemore.com.au

For clarity, timemoreau.com and timemore.com.au are separate websites operated by different legal entities.

timemoreau.com is operated by:

TIMEMORE COFFEE SINGAPORE PTE. LTD.

and serves as the official TIMEMORE online store for customers in Australia.

timemore.com.au is independently owned and operated by:

Coffee Parts Pty Ltd

which is an authorised TIMEMORE distributor and retail partner in Australia.

Both websites are authorised to sell genuine TIMEMORE products. However, they operate as separate commercial entities and independently manage their own orders, payments, fulfilment, returns, warranties and customer support.

For assistance with an order placed through timemoreau.com, please contact the customer support team listed on this website.

Contact Form

Send Us A Message

If you have any questions about our products, orders, shipping, returns or warranty services, please complete the form below and our customer support team will assist you as soon as possible.

For existing orders, please include your order number so we can provide faster assistance.