Contact Us

Thank you for visiting Timemore.

If you have any questions regarding our products, orders, shipping, returns, warranties, or any other inquiries, our customer support team is here to help.

Customer Support

Email: hello@timemore.com

We aim to respond to all customer inquiries within 24 business hours.

Office Hours

Monday – Friday
10:00 AM – 7:00 PM (CST, UTC+8)

Please note that our customer service team is unavailable on weekends and public holidays. Messages received during these periods will be answered on the next business day.

Company Information

Company Name
TIMEMORE COFFEE SINGAPORE PTE. LTD.

Registered Address
22 Sin Ming Lane #06-76 Midview City
Singapore 573969
Singapore

Business Office Address
Unit 803-804, Phase 1 New Bund Oriental Plaza
No. 512 Haiyang West Road
Pudong, Shanghai
China

Returns and After-Sales Support

For questions regarding returns, refunds, exchanges, damaged products, warranty claims, or shipping issues, please contact:

Email: hello@timemore.com

Return Address (Australia)

4PX RE AUSYDA 951248
Block G2, 391 Park Road
Regents Park NSW 2143
Australia

Please do not return products without first contacting our customer support team for return authorization and instructions.

Contact Form

You may also contact us by submitting the contact form available on this page. Please include your order number (if applicable) and a detailed description of your inquiry so that we can assist you as quickly as possible.

We appreciate your business and look forward to assisting you.